Earlier this year, AACRAO Consulting found that West Virginia University had erroneously awarded 288 degrees. 29 recommendations were made to enhance WVU’s student academic records management. One of the recommendations was to create and appoint a university registrar position at WVU. It didn’t take very long for WVU to create a position description for the newly created Registrar position. 3 months later, WVU has appointed a Registrar to be the “official custodian of student academic records.”
I wish Dr. Steve Robinson all the best in his new position. It will be interesting to see how quickly he can counter the institutional-wide issues that led to inaccurate degree reporting / auditing. System-wide issues are extremely difficult to mend, regardless of the appointment of a centralized leadership position. It will take coalitions of folks working in conjunction with one another to create a more focused, error-free system of degree granting.
As I ponder this situation, I keep thinking about the role that academic and faculty advisors will need to have in order to fix things at WVU. Student Information Systems are wonderful tools for most folks in higher education, however, the components that academic advisors utilize are often lacking in terms of both function and usability. Without solid systems for academic advisors, degree audits and degree granting at WVU will still be an issue…