My trip back to Columbia, South Carolina on Tuesday was an aeronautical marathon. Using the ACUHO-I travel service, I had booked my flight with Delta. Flying out of Columbia is super convenient. The trip to New Orleans via Columbia to Atlanta went smoothly. However, the return was another story. I fly quite a bit and this was the first time that I had the pleasure of experiencing significant travel delays.
The flight from New Orleans to Atlanta was going well until we actually got near ATL. According to the flight crew, bad weather in the form of a thunderstorm was keeping flights from landing or taking off. We were in a holding pattern over Atlanta for more than an hour. Things would have been remarkably unremarkable had it not been for the extremely negative attitudes of our flight attendants. Their negativity and overall lack of service made what would have been a tolerable situation and made it a less than desirable plane to be on. Running out of fuel, we ended up being re-routed to Savannah to refuel. It took about another hour and a half for our plane to land, refuel, and take off from Savannah. The flight attendants were quite rude when they talked to us. We were all ready to get off of the plane.
Continue reading Delta Air Lines: Customer Service is a Process