And it is fear that is the root of prejudice and intolerance of any kind. Pity the racists, homophobes, misogynists, and other such stricken humans - they live in constant, mind numbing fear.

Fear that they are inadequate, fear of things they do not want to understand, fear that someone, somewhere, will take something away from them.

The only thing to fear, is fear itself. And of course, that the sky will fall on our heads.

Wrong. We got up there and, according to him, the “only person we could talk to” yelled at us, refused to check the computer for the exception, turned his back on us, and then yelled at a lady in a wheelchair to “get on to the gate” (she was waiting for wheelchair assistance). We then called United again (while standing at the baggage counter - while the man working refused to come out of the back room). We were told we would have to talk to the manager, who conveniently only works 4 days a week. This was a Friday, he’d be back on Monday. Over the phone, we were asked for all of our information and email address - and were promised a voucher for our inconvenience and their poor service.

3 days went by. No email. I called to check on our way back to the airport on Monday (30 minute drive). Our information was taken again - and we were promised the voucher again. Got to United counter and spoke with the manager. He told us the bag had “normal wear and tear” (we beg to differ), but we took it in stride. At that point, we just wanted the voucher and for the process to be over.

The manager took our email, information, etc and promised the voucher.

It’s been two weeks and we have not received ONE email. This is completely unacceptable. I don’t know if this is a ploy to get people off the phone or what. But I am appalled at the low level of customer service United offers their customers.

I called again today. I asked to speak with a supervisor. I was told that was impossible. I went through relaying my information for fourth or fifth time (not fun with the whole “lost-in-translation” element). I asked for a different number to call to check on the voucher (in case it doesn’t come AGAIN). I was told that was impossible too.

At this point - it’s the principle of the matter. I honestly don’t ever want to fly United again. I would GLADLY give my business to another airline that actually values it. But I’m not going to sit back and have a company lie to me REPEATEDLY and get away with it.

Sorry for the long rant. I’m just running out of ways to communicate with United and receive what they promised me…four separate times.

Any suggestions???

Thanks everyone!