http://ericstoller.com/blog/2009/10/14/the-secret-of-tech-support/ | social justice | higher education | technology | Fri, 19 Mar 2010 04:11:50 +0000 http://wordpress.org/?v=2.0.7 http://ericstoller.com/blog/2009/10/14/the-secret-of-tech-support/#comment-37081 Thu, 15 Oct 2009 14:25:34 +0000 http://ericstoller.com/blog/2009/10/14/the-secret-of-tech-support/#comment-37081 Hadn't ever seen XKCD before. Thanks for the pointer, and the laugh. Hadn’t ever seen XKCD before. Thanks for the pointer, and the laugh.

]]> http://ericstoller.com/blog/2009/10/14/the-secret-of-tech-support/#comment-37080 Thu, 15 Oct 2009 12:34:26 +0000 http://ericstoller.com/blog/2009/10/14/the-secret-of-tech-support/#comment-37080 The secret is out! Usually when someone calls with an error I haven't seen before, I ask them "background" questions to stall while I google, heh heh The secret is out! Usually when someone calls with an error I haven’t seen before, I ask them “background” questions to stall while I google, heh heh

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