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The secret of tech support

October 14, 2009 @ 9:42 pm

A little while ago, one of my favorite web comics, XKCD, did the equivalent of talking about Fight Club. The secret of tech support is now public. I actually breathed a sigh of relief!

Tech Support Cheat Sheet - XKCD

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2 Comments for 'The secret of tech support'

  1.  
    annz0r
    October 15, 2009 | 5:34 am
     

    The secret is out! Usually when someone calls with an error I haven’t seen before, I ask them “background” questions to stall while I google, heh heh

  2.  
    Paul Cox
    October 15, 2009 | 7:25 am
     

    Hadn’t ever seen XKCD before. Thanks for the pointer, and the laugh.

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